ISO certification facilitation for micromobility operations
The challenge
Councils now ask shared mobility operators to prove how they manage safety, quality and the environment, not just describe it. Tender questionnaires ask for current certificates, the management system manual, safe work procedures, incident and maintenance records and training evidence, and warn that missing documents can mean rejection. An operator running fleets in several cities needs one system that stands up to audit in every one of them.
What Adam did
Adam coordinated the operator's integrated management system and its certification to ISO 9001 for quality, ISO 14001 for environmental management and ISO 45001 for health and safety, working across the national safety, fleet and operations teams. He then built a reusable evidence pack for tenders: certificates, the manual's contents, safe work method statements and operating procedures, incident and investigation forms, pre-start checks and maintenance schedules, and training records. Each item was mapped, question by question, to what each council asked for, and every claim in a submission was matched to a document the operator actually uses.
The result
The operator holds certification to all three standards, and its tender responses carry audited evidence instead of promises. The same pack has supported several capital-city council tenders, and one council confirmed that ISO 45001 certification meets its health and safety requirements.
