For operators
Enter, launch and operate in Australia and New Zealand
Your local team for shared e-scooters, e-bikes and new mobility services. Bring us in for one decision, or hand us the whole operation.
Before you launch
One region on the map. A different rulebook in every state and city.
Each Australian state sets its own device and road rules, New Zealand has its own, and each council decides who operates, how many vehicles and on what terms, usually through a tender. Arrive with the wrong device, the wrong city or the wrong bid and you can lose months before your first ride.
We have worked through all of this from the inside: taking devices through state approvals, preparing council tenders, launching fleets and running cities day to day. You decide how much of it you hand to us, and you can change that as you grow.
Choose how far we go with you
Pick a way of working to see the stages it covers, what's included and how it's priced.
Assess
Markets, cities, demand, unit economics and the regulatory path. Included in: Advise, Launch and Operate.
Approve
Device compliance, state approvals, exemptions and permits. Included in: Advise, Launch and Operate.
Win
Tenders, EOIs and council agreements. Included in: Advise, Launch and Operate.
Set up
Entity, insurance, warehouse, people, systems and ISO. Included in: Launch and Operate.
Launch
Local brand, community engagement and deployment. Included in: Launch and Operate.
Operate
Fleet, safety, customer service and council reporting. Included in: Operate.
Grow
New cities, renewals, partnerships and fleet growth. Included in: Operate.
Who it's for
For teams with people on the ground who need Australian and New Zealand expertise.
What's included
- Market, city and regulatory assessments
- Approval strategy and submission drafting
- Tender strategy, bid reviews and pricing input
- Government engagement advice
- Board and head-office briefings
How it's priced
Fixed-fee projects, or a monthly advisory retainer.
Who it's for
For operators entering Australia, New Zealand or a new city.
What's included
- Everything in Advise
- Approvals, tenders and business set-up delivered for you
- Warehouse, fleet logistics and recruitment
- Local brand, launch campaign and community engagement
- Handover with documented systems and trained staff
How it's priced
A fixed-scope program with milestone payments.
Who it's for
For operators who want an Australian or New Zealand business without building a management layer.
What's included
- Everything in Launch
- Country management and government relations
- Oversight of operations, safety and customer service
- Council reporting and contract management
- Monthly reporting to head office
How it's priced
A monthly management fee, with a performance component where it suits both sides.
You can come in at any stop, even for a single question about one city or one approval.
Services
Every function an operator needs
Take one service, a few, or all of them as a managed service. Adam leads every engagement and brings in specialists from our network when the work needs them.
Market entry strategy
Which cities, in what order, on what model. We assess demand, competition, regulation and council appetite, and model the unit economics before you commit a fleet.
- City assessments and shortlist
- Entry plan and timeline
- Financial model and fleet sizing
Regulatory approvals
We map the rules that apply to your vehicles and service in each jurisdiction, then run the approvals: device compliance, operator approvals, exemptions and permits.
- Compliance review by jurisdiction
- Approval applications and submissions
- Ministerial and departmental briefings
Government relations
We build and manage your relationships with ministers' offices, transport departments and councils, and keep your communications compliant while a procurement is open.
- Stakeholder map and engagement plan
- Briefing papers and meeting support
- Submissions to policy reviews and inquiries
Tenders and EOIs
From capture plan to lodgement. We write, produce and price bids that evaluators can score easily, then prepare your team for council presentations and negotiations.
- Bid or no-bid assessment
- Bid writing and production
- Pricing, support letters and presentation coaching
Partnerships and business development
New cities, private-land sites and business fleets for campuses, resorts and workplaces. We build the pipeline and negotiate the agreements.
- Target lists and pipeline tracking
- Partner proposals
- Commercial terms and renewals
Business set-up
We coordinate the local foundations with licensed partners: company registration, insurance, banking, accounting and employment arrangements.
We coordinate this work. Legal, tax and insurance advice comes from licensed professionals.
- Set-up plan and partner introductions
- Insurance requirements
- Local policies and registers
Launch operations
Warehouse, fleet logistics, operating areas, parking and staff. We plan the launch and run it on the ground.
- Deployment plan and schedule
- Operating area and parking maps
- Recruitment and training
Brand, marketing and community
We adapt your brand for Australian and New Zealand audiences and build rider and community support before and after launch.
- Launch campaign
- Media and stakeholder communications
- Rider acquisition and safety education
Day-to-day operations
Country or city management as a service. We manage field teams and contractors, fleet health and your performance obligations to each council.
- Operating procedures
- KPI and service-level management
- Weekly and monthly head-office reports
Safety and incident management
Safety programs that stand up to council and public scrutiny, and an incident response that protects riders and your licence to operate.
- Safety plan
- Incident and media response protocols
- Rider education programs
Customer service
Rider support and complaint handling that meets council expectations and closes issues quickly.
- Case management and escalation
- Response time standards
- Complaint trend analysis
Data and council reporting
Trip, safety and complaint data, reported the way each council asks for it, including standard data feeds such as GBFS and MDS where required.
- Council reporting packs
- Performance dashboards
- Data-sharing set-up
ISO and compliance systems
We coordinate certification with accredited certification bodies and build the management systems behind it.
- Gap assessment
- Policies, procedures and registers
- Audit preparation for ISO 9001, 14001, 45001 and 39001
Not sure which stage you are at? Most operators start with a free first call about their vehicles, markets and timing.
Talk to AdamWhat happens first
Working with head offices
Many operators entering Australia and New Zealand are run from Europe, Asia or North America. We report in writing on a fixed rhythm, log every decision and approval, and keep your head office informed across time zones.
Confidentiality
Your information stays confidential. We won't act for two operators competing for the same contract, and if we support a bidder we won't advise the buyer on that procurement.
FAQ
Common questions
Do shared e-scooter and e-bike operators need approval in Australia?
Yes. Each state and territory sets its own rules for e-scooters and shared schemes, and in most places a council or state agency decides who can operate, usually through a permit, licence or tender. New Zealand sets national device rules and councils grant permits for shared schemes. We help operators work through both levels.
How long does it take to launch in a new city?
It depends on the approval path. Where a council is already running a permit or tender, timing follows its process. Where the rules need to change first, it takes longer. We map the path, timeline and dependencies at the start so you can plan fleet, staff and capital.
Can you run our local operations for us?
Yes. Under our Operate option we act as your local management team in Australia and New Zealand: warehouse and fleet logistics, field teams, council reporting, safety and incident management, and customer service, with regular reporting to your head office.
Do you work with more than one operator?
Yes, but never on competing bids for the same contract. We disclose relevant relationships before we start and keep each client's information confidential.
Tell us where you want to operate
A first conversation is free. Whether you run a fleet, a city or a hotel, you'll come away with a clear view of the path, the timing and the main risks.